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Performance Marketing

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Facebook advertising for customer acquisition

We recently attended the Heavy Chef Facebook Masterclass event in Johannesburg where Nikki Harding from the Facebook South Africa team presented useful insights into how small businesses and startups can be kickstart their brand awareness and amplify their GLOBAL customer acquisition strategy. As our key focus is to target and acquire new customers for our clients, we’ve summarised some of the main learnings from this workshop (must read for small business owners and startup founders who are using Facebook advertising for customer acquisition purposes):

  • Less is more when it comes to posting for organic reach (the more brands post on their Facebook pages, the more the decline in organic engagement which will impact organic reach).

  • Let Facebook AI do its thing - set up one ad campaign with multiple pieces of creatives (instead of setting different campaigns).

  • Don’t buy page likes, that’s money wasted. Focus on customer acquisition rather.

  • Keep in mind when targeting audiences that disclosed interests are aspirational in nature.

  • Measure offline audiences and track conversions

  • Optimize for CONVERSIONS NOT CLICKS (this is vital).

If your business needs help with customer acquisition, we’d love to help, get in touch!

facebook advertising for customer acquisition advice

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How to scale a B2B startup

***This article was originally featured on SME South Africa

If you run a small businesses or a startup aimed at the B2B sector, and you have yet to experiment with performance marketing, especially social media advertising, now is a good time to start (well, a year ago was a really great time to start as more and more brands are starting to wise up to the power of social media advertising and thus it is becoming more competitive price wise). 

One of our recent projects  involved performance marketing for a B2B tech startup based in Europe whilst targeting the US market primarily, along with a few key European regions. Instagram advertising, surprisingly for a B2B brand, became the key revenue driver in terms of tracked conversions and eCommerce sales. Startup founders looking to target the B2B sector should consider that Instagram advertising can be a revenue driver for their businesses - it’s not just for B2C companies as we have worked with B2B brands and have seen tangible results along with a positive ROAS. 

Small businesses that have not yet used Facebook/Instagram/Twitter/LinkedIn paid advertising to grow their businesses, should try explore these channels for not only generating revenue but more so bringing marketing qualified leads for their sales teams to nurture and convert. 

Few points to keep in mind:

  • Vital to keep ads fresh to avoid ad fatigue and thus a low relevancy score and high CPC

  • Test different target audiences based on specific metrics - CPM, CPC, bounce rate, time spent on site, and conversion rate. 

  • Start experimenting with custom audiences (especially LAL audiences). These can include people on your email list, those that did not complete the transaction, video engagement retargeting, and other forms of content retargeting. 

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Performance marketing for a B2B tech startup

One of our recent projects involved performance marketing for a B2B tech startup based in Europe whilst targeting the US market primarily, along with a few key European regions. Working on-site at the client with their in-house data analyst, we would conceptualise, create, run and test visual (videos primarily) and text campaigns on Instagram, Facebook and Google Ads. Instagram advertising, surprisingly for a B2B brand, became the key revenue driver in terms of tracked conversions and eCommerce sales.

Part of our social media advertising strategy involved using highly targeted ad creatives coupled with Facebook’s targeting, placement, and measurement tools to gain insights, deliver ad content relevant to the user journey, and increase tracked revenue conversions. We focused on creating Custom Audiences and lookalike audiences to reach prospective customers with highly relevant content.

We also ran social media advertising campaigns aimed at entering new markets such as New Zealand, Hong Kong and UAE - with the focus on generating MQLs for the sales team.

Overall we reached ROAS of around 5, which was a higher than projected ROI.

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